AAA webpage screenshot

AAA: Outsourced Agile Development

Helping to Improve User Experience for a 60 Million Member Organization

AAA was in need of a full-time development team. Next Horizon came in as the organization’s first Managed Services Provider which procured and managed multiple development teams for various projects.

Project Highlights

  • Delivered 30% More Work Than Contract Required
  • Managed Multiple Development Projects Simultaneously
  • On Time, High Quality at Reasonable Cost

Technology Stack

  • Agile Logo.Agile
  • HTML5 LogoHTML5
  • Java LogoJava
  • jQuery LogojQuery
  • MySQL LogoMySQL
  • NodeJS LogoNodeJS
  • Oracle LogoOracle
  • Scrum LogoScrum
  • Selenium LogoSelenium

The Client

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws, and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 60 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services.

Today’s AAA is a national federation comprised of 25 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

Car dashboard

The Challenge

An enterprise, non-profit member association, and service organization was in need of a development team that could work on multiple projects at once and executes high quality, on-time development at a reasonable cost. Hiring a full-time development team would considerably add to the organization’s overhead and hiring a fully outsourced team wouldn’t allow the company to keep their team intact for more than a couple of years. They needed a partner that could solve critical development needs and build a long-standing, white-label relationship.

The Solution

After seeing Next Horizon’s track record, working with Lockheed Martin, Advent Health, and Orlando Health, the enterprise organization came to us looking for a solution. We became the organization’s first Managed Services Provider which procured and managed multiple development teams for various projects. When we build a bespoke development team for our clients, we put them through a rigorous hiring and training process to assure that they are productive on day one. The team consisted of a variety of technical skills sets and included:

  • Java Developers
  • Front End Developers
  • Project Manager
  • Scrum Master
  • QA Engineers
  • QA Automation Engineers
  • Deployment Engineers
Website wireframe sketch and programming code on digital tablet - NH
Mechanic checking car engine in a bright day
AAA Customer Service Representative on the phone

The Results

Next Horizon continued to deliver valuable development outcomes for four years and will carry services into a fifth. We added a variety of value to the organization providing custom development, support and application enhancements that positively affected nearly all of the organization’s 60 million members.

As its Managed Services Provider, many projects and application enhancements crossed the finish line. We provided an estimated 30% more deliverables than our contract required, reinforcing Next Horizon’s commitment to reasonable cost, on-time delivery and a high quality of work. The enterprise, non-profit member association and service organization was able to reduce their overhead and sustain consistent development outcomes without sacrificing quality.

Project Highlights

  • Delivered 30% More Work Than Contract Required
  • Managed Multiple Development Projects Simultaneously
  • On Time, High Quality at Reasonable Cost

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