Illustration of the software maintenance process

Professionals That Deliver

Let Next Horizon augment your development and production teams with a tightly integrated off-site delivery center or onsite at your facility, resulting in seamless service delivery and clear alignment with business requirements. We take ownership of delivering value through Service Level Agreements (SLA’s).

  • 24/7 Support
  • Live Interaction
  • Agile Project Management
  • On Time Delivery

Benefits of Service Level Agreements

Service Level Agreements (SLAs) are agreements between you and your solution provider for delivery of service and support for a fixed term at an agreed-upon cost. Key benefits of SLAs include:

  • Priority response times
  • Unlimited support
  • Guaranteed service
  • Reduced overhead

Next Horizon will customize a Service Level Agreement that best meets your business needs.

Multiple technical support call center

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